Finding the Magic in People!

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People often don't act as we expect...

...and you need to be prepared.

With so many processes and procedures necessary these days, you'd think everything about the work environment would be clear, cut and dried.
Of course the human element will confound you every time.
Often, two people - who both believe they are telling the truth - will have very different truths. 
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What happened? How it could have been avoided? How to avoid a similar problem in the future?
Our investigators are independent and are usually accepted by both sides of a disagreement as neutral.